POSITION TITLE : service coordinator
IMMEDIATE SUPERVISOR : Director
ORGANIZATION’S MISSION
Rooted in the communities of Sutton and Abercorn, the Sutton Volunteer Centre (CAB Sutton) is an autonomous community organization that relies primarily on volunteer involvement. It serves people in vulnerable situations, particularly families and seniors, by providing support and referrals in the areas of food security, aging, social isolation, and education.
WORKPLACE ADDRESS
CAB Sutton
7 Maple St.
Sutton, Québec
J0E 2K0
POSITION SUMMARY
Reporting to the Executive Director, the Service Coordinator is responsible for planning, coordinating, and continuously improving CAB Sutton’s three essential services: the Food Bank, Meals on Wheels, and Volunteer Accompaniment-Transportation. The coordinator supports volunteer teams, ensures the application of policies, fosters the harmonious development of services, and maintains a high-quality experience for users and volunteers. The role also includes compiling statistics, helping develop internal policies, and ensuring smooth communication between volunteers, staff, and partners
TASKS & RESPONSIBILITIES
- Service Management (50%)
- Ensure overall coordination and smooth operations of the three essential services (Food Bank, Meals on Wheels, Volunteer Accompaniment-Transportation), as well as seasonal or occasional services (Anti-waste initiative, Gardening, Collective Kitchen).
- Collaborate closely with the Volunteer Coordinator regarding the recruitment, onboarding, training, and supervision of volunteers involved in services.
- Plan weekly operations and organize the required volunteer resources.
- Ensure volunteers have the necessary information: policies, procedures, safety guidelines, user-specific details, etc.
- Ensure compliance with operational policies across all services.
- Support teams in managing dissatisfaction or sensitive situations (clients, volunteers, partners).
- Ensure effective collaboration with partners involved in service delivery.
- Service Improvement and Documentation (30%)
- Develop, update, and enhance policies and operational frameworks for each service (roles and responsibilities, eligibility criteria, pricing, service rules).
- Document and maintain service guides, internal processes, and operational tools to ensure consistency and efficiency.
- Conduct regular service reviews, analyze operations, and identify areas for improvement, adjustment, or expansion.
- Implement and lead continuous improvement processes in collaboration with volunteer teams and management.
- Develop or support the development of new activities, approaches, or initiatives that respond to community needs, in line with CAB Sutton’s development strategy and strategic directions.
- Actively participate in strategic planning and support the implementation of service-related priorities.
- Administration and Community/Office Life (20%)
- Respond to calls, emails, and information requests related to services.
- Compile, analyze, and produce service statistics (users, volunteers, hours, coordination time, etc.).
- Prepare periodic reports for the Executive Director and funding providers.
- Maintain user files and service tracking documents with accuracy and confidentiality.
- Attend team meetings.
- Participate in ongoing training and professional development.
- Contribute to celebrations, events, and CAB-related activities as needed.
- Support other services and activities in cases of staff absence or periods of high activity.
DESIRED PROFILE
- Education:
- College diploma in social work, management, recreation, or related field in human sciences, or equivalent experience.
- Experience:
- Minimum of 2 years of relevant experience (coordination, organization, human resources, or project management).
- Experience in the community sector or nonprofit environment is a strong asset.
- Skills:
- Excellent interpersonal and communication skills (oral and written).
- Strong organizational, planning, and multitasking abilities.
- Strong analytical, contextualization, and problem-solving abilities.
- Ability to prioritize and manage multiple tasks simultaneously.
- Strong customer service skills and a user-centered approach.
- Proficiency with technology tools: databases, office software, spreadsheets, etc.
- Fluent French (written and spoken)
- Functional spoken English.
- Personal qualities:
- Rigour, autonomy, initiative, and resourcefulness.
- Diplomacy, tact, respect, and empathy for people from all backgrounds.
- Strong team player.
- Strong sense of organization and a keen interest in continuous improvement.
- High respect for confidentiality.
EMPLOYMENT CONDITIONS
- Type of employment and work schedule:
- Regular full-time position, 35 hours per week over 4.5 days.
- Daytime schedule with flexibility; some evening, weekend, or additional hours may be required to participate in activities or represent the organization.
- Some travel required, mainly within the Brome-Missisquoi area.
- Occasional telework possible; however, regular in-office presence is required.
- Compensation:
- Salary based on current wage policy and the experience of the selected candidate.
- Benefits:
- Paid lunch break
- Fourteen paid holidays (eight legal holidays + six additional days)
- Four weeks of paid vacation per year from the first year
- Ten paid personal days per year
- Reimbursement account for paramedical, mental health, and wellness services
- Ergonomic office equipment provided
- Warm, human, and stimulating work environment at the heart of the Sutton community